Retailers Terms of Sale

How to Order

Phone: (216) 431-2665
Fax: (216) 431-7933
Mail: Gray & Company, Publishers / 1588 E. 40th St. / Cleveland, OH 44103


42% discount on all orders; no minimum quantity.


All orders ship FOB our Cleveland warehouse via UPS Ground unless otherwise specified by customer at time of order.


Shipments will be made to all accounts in good credit standing.

New Accounts

Credit terms will be established with new accounts on completion and review of our New Customer form.

Payment Terms

30 days from invoice date in the form of checks, money orders, or wire transfers.

Vendor Compliance

Gray & Company will not pay or accept vendor non-compliance chargebacks. All purchase orders are accepted and shipped subject to the terms and conditions of Gray & Company’s terms of sale.


Returnable books purchased for resale directly from Gray & Company may be returned for credit within 365 days of purchase if in print and in saleable condition. We reserve the right to review and disallow credit for returns in excess of what was purchased. Returns are credited at the standard base discount at which the product was purchased. Unless otherwise specified, full copy returns are required on all hardcover and paperback products. All labels and stickers must be completely removed prior to return. Returns freight on all products is the responsibility of the retailer.

Returns address:
Gray & Company, Publishers
1588 E. 40th St.
Cleveland, OH 44103

Return authorization in advance is not required. However, all returns should be made with a claim copy or packing slip enclosed in each carton identifying the quantity by ISBN or description and cover price of what is being returned, your name, address, account #, claim # (if any) and # of cartons. Please limit each carton of returns to 35 lbs. Accounts will be given 180 days after notification that a title has been declared Out of Print or Remaindered to return it for credit. We will return, at the customer’s expense, and with no credit issued, any titles received that are either not eligible for credit, not our products, or have labels or stickers applied to the cover, or that are not in saleable condition. If the customer refuses and/or returns the product back to Gray & Company, the product will be destroyed.


Damages or shortages must be reported within thirty (30) business days of receipt of goods in order for a claim to be honored. Credit for damaged products will be honored only if the original packaging is retained for inspection.